FREQUENTLY ASKED QUESTIONS

Check-in is from 3:00 PM and check-out is by 12:00 noon.

Yes, early arrivals and late departures can be arranged based on availability and request, and an extra cost will apply.

Our cancellation terms vary by rate and offer; for instance, our "Book Early and Save" advance purchase options are non-refundable but provide an accommodation value voucher in case of cancellation. For our J Wellness Circle spa appointments, a 24-hour notice is required to avoid penalty, while modifications made with less than 3 hours' notice incur a 50% cancellation fee.

Yes, we provide a 24-hour reception and Golden Keys concierge desk to assist you at any time during your stay.

Guests must be 18 years or older to check in.

Yes, certain amenities and venue services carry additional surcharges, such as a 12.5% service charge applied to wellness treatments at our J Wellness Circle spa.

Valid credit card details are required at the time of booking to secure and guarantee your room, dining, or spa reservations.

We accept major credit cards including American Express, MasterCard, and Visa for all transactions on property.

Our guest accommodations feature electronic safes, secure electronic key card access, dual-line phones, and comprehensive emergency alarms.

Yes, smoking is strictly prohibited anywhere on our hotel premises in accordance with UK law.

No, we do not charge a standard mandatory resort or facility fee, though non-resident guests must purchase a Day Spa pass for £100 per person or book a treatment of 120 mins and above to access the wet areas and fitness facilities.

There is no on-site parking at the hotel; however, valet parking is available and guests may use nearby public car park facilities, conveniently located within walking distance.

No, parking is not free; valet parking for resident guests is available at a charge of £55 for up to 4 hours or £75 for overnight parking lasting up to 24 consecutive hours.

Yes, for resident guests, we offer convenient valet parking services operated directly through our on-duty concierge team under the main driveway archway, at a charge of £55 for up to 4 hours or £75 for overnight parking (up to 24 consecutive hours).

EV charging is not available on-site; however, nearby public charging points are available.

Yes, we offer premium chauffeur-driven transfers and a luxurious Airport Meet & Greet service that escorts you directly from planeside through customs to your vehicle.

Yes, our central Westminster location is easily accessible by local black cabs, rideshare services, and sits within moments of major public rail lines.

Yes, we offer stunning private venues and outdoor areas, including our signature hidden Courtyard, our elegant Ballroom, and dedicated event layouts managed by our professional coordination teams.

Yes, we offer all residents 24-hour complimentary access to our on-site e-Centre to assist with any computing or business requirements.

Yes, our suites are thoughtfully integrated with large executive writing desks and leather chairs, and the 24-hour e-Centre offers additional connected workstations.

We host premium corporate meetings, high-profile banquets, intimate cocktail gatherings, and grand wedding receptions. Our elegant spaces scale perfectly from a cozy, private rooftop terrace for 20 guests up to grand courtyard events for larger groups.

Our hidden open-air Courtyard can host up to 200 guests for grand receptions, our private rooftop terrace holds up to around 20 guests, and our range of event rooms offers versatile spaces to suit different occasions and group sizes. Please contact our Events team for further information and to discuss your requirements.

Each event room is equipped with a state-of-the-art audiovisual system. Please contact our Events team for details on the equipment available and any additional costs.

Yes, we provide tailored culinary solutions managed directly through our elite on-site kitchens, offering world-class global cuisine and signature custom cocktail and beverage menus for your events.

Outside vendors may be used, subject to approval. Please contact our Events team for further information on requirements and restrictions.

Please contact our Events team for details on our deposit requirements and final payment timeline.

All of our event rooms and business spaces are fully integrated with our complimentary high-speed wireless and wired data networks.

Yes, our beautiful, ivy-walled Courtyard and hidden rooftop terrace provide the ultimate outdoor settings, and we maintain luxury indoor spaces to seamlessly transition your group in the event of inclement weather.

No, pets are not allowed to join guests or stay anywhere within our hotel premises, except for registered service animals.

Pets are not permitted anywhere inside our guest rooms, common hallways, restaurants, or open-air courtyard areas, except for registered service animals.

Yes, secure luggage storage options are managed directly by our 24-hour concierge team to assist with early arrivals or late departures.

Yes, we feature an elite, award-winning Golden Keys Concierge desk to assist you with theater ticketing, attraction entry passes, and specialised itinerary planning.

Yes, packages can be received with prior notice to the hotel.

Yes, we offer an executive 24-hour in-house laundry and professional dry cleaning service for our guests.